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Terms of Use

1. Limitations

2. Trade-marks

3. Copyright

4. Links



Limitations

Celltrion Healthcare Canada Limited (“the Company") has taken reasonable measures to ensure that the information contained within each website   is reliable; however, by using this website, YOU ACCEPT THE INFORMATION, PRODUCTS AND SERVICES PROVIDED HEREIN "AS IS". THE COMPANY MAKES NO EXPRESS OR IMPLIED WARRANTY REGARDING THE ACCURACY, CONTENT, COMPLETENESS, RELIABILITY, OPERABILITY, OR LEGALITY OF THE WEBSITES AND/OR OF INFORMATION CONTAINED WITHIN THE WEBSITES. The Company exerts reasonable efforts to provide a satisfactory service, but we do not warrant that the websites will be accessible at any time without interruption, that they will be free of errors, breakdowns, failures, any harmful or damaging content or that they will be secure or protected from unauthorized access. 


YOU AGREE THAT USE OF THE WEBSITES AND CONTENTS IS AT YOUR OWN RISK AND THAT YOU WILL BE SOLELY RESPONSIBLE FOR ANY DAMAGE AND LOSS BY THAT USE OF THE WEBSITES AND CONTENTS. THE COMPANY SHALL NOT, UNDER ANY CIRCUMSTANCES, BE HELD RESPONSIBLE FOR ANY DAMAGE, LOSS, COSTS OR EXPENSES DIRECTLY OR INDIRECTLY RELATED TO THE ACCESS OR USE OF THE WEBSITES AND/OR THEIR CONTENT. 



Trademarks 

All trademarks and brand names , whether or not appearing in large print or with the symbol, are the property of the Company or its affiliates, subsidiary, its licensors, or joint venture partners. The use or misuse of these trademarks or any other materials, except as permitted herein, is expressly prohibited and may be in violation of copyright law, trademark law, the law of slander and libel, the law of privacy and publicity, and communications regulations and statutes. Further, please be advised that the Company actively and aggressively enforces its intellectual property rights to the fullest extent of the law.



Copyright

You should assume that all contents of the Website are copyrighted unless otherwise noted and may not be used except as provided herein and without the express prior permission of the Company. Images of people or places displayed on the Website are either the property of, or used with permission by, the Company.



Links to other sites 

This website may include links to other third-party websites. We cannot guarantee the standards of every website link we provide or be responsible for the content of the third-party websites. Links to these sites should not be taken as an endorsement of the sites or an association with their owners. Links to such sites are provided solely for reference or convenience purposes and the COMPANY MAKES NO WARRANTIES OR REPRESENTATIONS AS TO THE RELIABILITY AND ACCURACY OF THE CONTENT CONTAINED IN ANY OTHER SITE. The Company highly encourages you to conduct your own independent review of the linked sites and read their privacy policies and terms and conditions of use statements. ALL USERS AGREE THAT ALL ACCESS AND USE OF SUCH OTHER WEBSITES AND THE CONTENT THEREOF IS AT THEIR OWN RISK. THE COMPANY SHALL NOT BE LIABLE FOR ANY DIRECT, INCIDENTAL, CONSEQUENTIAL, INDIRECT OR PUNITIVE DAMAGES ARISING OUT OF ACCESS TO, USE OF OR INABILITY TO USE THE OTHER SITES, OR ANY ERRORS OR OMISSIONS IN THE CONTENT THEREOF.


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Privacy and Collection & Use of Personal Information

1. Introduction

2. Who we are

3. Personal data

4. How we use personal data

5. How we disclose personal data

6. Individual rights

7. Data security

8. Data retention period

9. International data transfers

10. Use by minors

11. Updates

12. Contacts us



Last Updated: 2021


Introduction

This Privacy Notice is provided by Celltrion Healthcare Co., Ltd. (hereinafter “Celltrion Healthcare” or “we”) and its subsidiaries/branches to explain who we are, how we collect, share, and use personal data about visitors of our website (hereinafter “you” or “user”), as well as how visitors can exercise their privacy rights. If you have any questions or concerns about our use of your personal data, or would like to exercise any of your rights — including, but not limited to, objecting the processing of your personal data in the ways that we describe here — then please contact us using the details provided at the end of this Privacy Notice. 

Celltrion Healthcare does its best to protect your privacy rights.



Who we are

Celltrion Healthcare is a global pharmaceutical company whose ultimate parent company is headquartered in Incheon, Republic of Korea (South). For more information about us, please visit our website at https://www.celltrionhealthcare.com.



Personal data

We do not require registration to visit our websites. However, some services may require visitors to provide us with Personal Data, such as contact details and interests. 

“Personal Data” may refer to any data that identifies one as an individual or relates to an identifiable individual, such as:

• Contact details (name, telephone numbers and email addresses);

• Interests (health conditions, specific requests made through the website). 

If you are a Healthcare Professional (“HCP”), we may request additional Personal Data related to our professional interaction with you.

* HCP refers to any member of the medical, dental, pharmacy, or nursing professions or any other person who, in the course of his or her professional activities, may prescribe, purchase, supply, or administer a medicinal product.

* Additional Personal Data includes, but is not limited to:

    • Professional biography/credentials; 

    • Data related to licenses, specialties, professional affiliations, publications, credentials, and other occupational achievements; or

    • Data related to your use of our products, your interactions with us, and services for those you care for.


Providing us with, or giving us permission to collect, any Personal Data relating to individuals other than yourself requires you to have valid authority to do so pursuant to relevant legislation.



How we use personal data

We use Personal Data in order to maintain functionalities on our websites such as:

• Providing customer service to users;

• Responding to user inquiries and fulfilling any user requests;

• Sending administrative information to users, such as changes to our terms, conditions, and policies, as well as market information that we believe may be of interest to you.

We also use Personal Data to ensure that our business operations comply with any relevant legal obligations and match our legitimate interests.


Our business activities may include:

• Data analysis;

• Internal data audits;

• Identifying usage trends for our websites;

• Detecting, preventing, and investigating fraud in the use of our websites;

• Cyber security monitoring;

• Developing, enhancing, or modifying our products and services; 

• Validating users’ ability to access or utilize our products and services;

• Understanding how our products and services impact you and those in your care; 

• Expanding our business network and scale of operations.


The Personal Data that you and other website users provide may be aggregated. We may use and disclose such aggregated data for any purpose. Aggregated data does not personally identify you or any other individual.



How we disclose personal data

We disclose Personal Data to third parties as follows:   

• Our subsidiaries and affiliates worldwide for the purposes described in this Privacy Notice. 

• Service providers in order to provide services including, but not limited to: website hosting, data analysis, information technology, infrastructural provision, customer service, email delivery, and auditing.

• Other companies with whom we collaborate regarding particular products or services, including our co-promoting partners for products that we develop and market jointly.


We also disclose your Personal Data as we believe to be necessary or appropriate: 

• (i) To comply with applicable law, as well as our regulatory monitoring and reporting obligations (including laws outside your country of residence), (ii) to respond to requests from both public and government authorities (including authorities outside your country of residence), (iii) to cooperate with law enforcement, or (iv) for other legal purposes.



Individual rights

On some of our websites, you have the option to update your profile online. 


If you would like to request to review, correct, update, suppress, restrict, or delete Personal Data that you have provided us through these websites, or if you would like to request to receive an electronic copy of your Personal Data for the purpose of transmitting it to another company, you may contact us as indicated in the “CONTACT US” section. We will respond to your request promptly, in compliance with applicable laws. 


In your request, please let us know what Personal Data you would like to have changed, whether you would like to have it suppressed from our database, or set certain limitations on our use. We may need to verify your identity before implementing your request. We will try our best to respond to your request as soon as reasonably practicable.  


When asked to provide Personal Data, you may decline. However, choosing not to provide necessary information may limit our ability to supply you with requested services. 


Please note that we may need to retain certain types of Personal Data for record keeping purposes.



Data security

We seek to use reasonably organizational, technical, and administrative measures in order to protect your Personal Data. This includes encrypting your personal information in transit and at rest.



Data retention period

We will retain your Personal Data for as long as needed or permitted in light of the purpose(s) for which it was obtained and as outlined in this Privacy Notice. 


When we have no ongoing legitimate business need to process your personal information, we will either delete or anonymize it or, if this is not possible (for example, if your personal information has been stored in backup archives), then we will securely store your personal information and isolate it from any further processing until it can be safely deleted.


International data transfers

Your personal information may be transferred to, and processed in countries other than the one in which you are resident. These countries may have data protection laws that are different from the laws in your country.


The servers of this website are located in the Republic of Korea (South). We may transfer your personal information with legitimate purpose to our subsidiaries/affiliates, third party service providers, and business partners located around the world.


However, we have taken appropriate safeguards to ensure that your personal information will remain protected in accordance with this Privacy Notice. 


Appropriate safeguards have also been implemented with our third party service providers and partners. Further details, along with our Standard Contractual Clauses, can be provided upon request.



Use by minors

Our websites and online services are not intended to be used by anyone under the age of 18.



Updates

We may update this Privacy Notice from time to time in response to changing legal, technical, or business developments. When we update our Privacy Notice, we will take appropriate measures to inform you in consistence with the significance of the changes we make. We will obtain your consent to any material Privacy Notice changes if and where this is required by applicable data protection laws. This Privacy Notice was last updated as of the “Last Updated” date shown above. 



Contacts us

If you have any questions or concerns about our use of your personal information, please contact our data protection officer using the following details: DPO.CTHC@celltrionhc.com.


You also have the right to file a complaint with the local Canadian data protection authority at: https://www.priv.gc.ca/en/.

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